bet tekka's Privacy Policy
At bet tekka, protecting your personal information is our priority. This policy clearly explains what data is collected, why it is collected, and how it is kept safe.
Table of Contents
Introduction
bet tekka is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") explains what information is collected from you when you visit and use the bet tekka website bettekka.cam, how that information is processed, and what steps we take to protect your privacy.
By using this website or registering an account, you are considered to have fully accepted the terms of this privacy policy. Your relationship with bet tekka is governed not only by this policy but also by our Terms and Conditions, which should be read alongside this policy.
This policy applies only to the bettekka.cam domain. Third-party websites or services may have their own separate privacy policies, and bet tekka is not responsible for those.
Data Collection
bet tekka collects various types of information as needed to provide and improve its services. This information is collected in two ways — directly from you and automatically through your use of the website.
2.1 Information You Provide Directly
Information you provide during registration, login, and use of the service:
- Full name and username
- Date of birth (for age verification)
- Mobile number and email address
- Residential address
- National ID card or passport details (for identity verification)
- Payment-related information such as bKash, Nagad, Rocket, or Upay account numbers
- Information provided when contacting customer support
2.2 Automatically Collected Information
When you use the bet tekka website, the following information may be collected automatically:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and usage patterns
- Login time and date
- Game play history and transaction records
- Information collected through cookies and similar tracking technologies
2.3 Identity Verification Information
To ensure a safe and responsible service, bet tekka may request additional identity documents during account verification. This may include a photo ID or proof of address.
Purpose of Data Use
bet tekka uses collected information only for specific and legitimate purposes. The main reasons for using your data are listed below:
- To complete account registration and identity verification
- To process deposits, withdrawals, and other financial transactions
- To provide bonuses, promotions, and VIP benefits
- To provide customer service and support
- To ensure account security and prevent fraud
- To meet legal obligations and resolve disputes
- For research and analysis to improve service quality
- To send important updates and information
bet tekka never sells your personal information to third parties. When sharing data, we only share the minimum necessary with partners required for operating the service.
Data Storage and Security
bet tekka uses industry-leading technical and administrative measures to keep your personal information secure.
4.1 Technical Security
- All data transmissions are secured using SSL (Secure Socket Layer) encryption technology
- Sensitive information is stored in encrypted form
- Firewalls and intrusion detection systems remain active
- Regular security testing and audits are conducted
- Accounts have OTP-based two-factor verification
4.2 Data Retention Period
bet tekka retains your information only for as long as needed to provide the service or meet legal obligations. Even after an account is closed, certain information may be retained due to legal requirements. Transaction records and copies of identity documents may generally be kept for up to five years after account closure.
4.3 Staff Training
bet tekka staff are trained on privacy policy and data protection. Only authorised staff have access to user information, and only when specifically required.
Sharing Data with Third Parties
bet tekka does not sell or rent your personal information to any third party. However, limited information may be shared in the following cases for operational purposes:
5.1 Payment Processing
Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer services to process deposits and withdrawals. These partners have their own privacy policies.
5.2 Game Providers
Minimum technical information may be exchanged with recognised game developers including Evolution, Pragmatic Play Live, PG Soft, and JILI to keep game services running. This information is used for technical purposes only.
5.3 Legal Obligations
bet tekka may be required to disclose information under a court order or a lawful request from a competent authority. In such cases, only information consistent with the legal requirement will be provided.
5.4 Business Transfer
User information may be transferred in the event of a business merger or acquisition. In such a situation, bet tekka will notify users in advance.
Cookie Policy
The bet tekka website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the website experience.
6.1 Types of Cookies
- Essential Cookies: Used to keep login sessions active and ensure basic functionality. Without these, the website will not work properly.
- Functional Cookies: Help remember your preferences and settings, such as language selection or game preferences.
- Analytics Cookies: Collect statistics to understand which parts of the website are used most, which helps improve the service.
6.2 Cookie Control
You can turn off non-essential cookies by changing your browser settings. However, please note that disabling essential cookies may cause some bet tekka services to not work properly.
User Rights
bet tekka believes users have the right to full control over their own information. The following rights are upheld:
- Access: You may request a copy of the information bet tekka holds about you at any time.
- Correction: You have the right to correct any inaccurate or outdated information in your profile.
- Deletion: In certain circumstances you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.
- Objection to Processing: You may object to your information being processed for specific purposes.
- Data Portability: You have the right to receive your information in a structured and readable format.
- Withdrawal of Consent: You may withdraw consent for the processing of your personal information at any time.
To exercise these rights, contact our customer support team via live chat. We generally aim to respond within a reasonable time of receiving a request.
Protection of Minors
bet tekka strictly follows a 21+ age policy. All casino and betting activities on this platform are for persons aged 21 and above only. We do not intentionally collect any personal information from minors.
Age verification steps are taken at registration, and additional identity documents may be requested in cases of doubt. If evidence is found that a minor's information was collected by mistake, it will be deleted immediately and the account will be closed.
Visit our Responsible Gaming page to learn more about responsible gaming and for guidance on managing your gaming habits.
Policy Changes
bet tekka reserves the right to change or update this privacy policy as needed. Users will be informed of any significant changes — either through a notice on the website, or by sending a message to the registered email or mobile number.
Continuing to use the website after changes have been made will be considered acceptance of the updated policy. You are therefore advised to visit this page regularly.
Visit our About Us page to learn more about bet tekka and read about the company's values and goals.
The date on which policy changes take effect will always be stated at the top of the page. A copy of a previous version may be available through customer support upon request.
Contact
If you have any questions or concerns about this privacy policy, contact us directly. bet tekka's customer support team is available seven days a week, 24 hours a day.
Available 24/7 — support in Bengali and English
Privacy-related complaints or requests can be sent by email or through live chat. Writing "Privacy Request" in the subject line helps get a faster response.
You can visit our FAQ section for answers to common questions about accounts, payments, and security.
Your Data Is Safe — bet tekka's Commitment
bet tekka is committed to keeping user privacy protected at all times. Through SSL encryption, regular security audits, and a trained support team, we keep your information secure.